Customer Service Training Carlingford

Customer Service Training For Carlingford Area

Trying to find customer service training classes?
Exceptional customer service is a critical element for any business, continually improving abilities to attain peak levels of performance and sales success.
Most customer service training emphasises skills and behaviours. These are important. But delivering the best possible customer service — maintaining your customer retention high — requires more than basic training, it requires cultural change.
This in house customer service skills course is aimed at developing service skills, including tackling the more difficult situations.

The Outline:

  • Anticipating customer needs before they become an issue
  • Build trust with clients by informing when a guarantee Can’t be fulfilled
  • Develop the skills and practices that are essential elements of a customer service focused manager.
  • How to apply the International Customer Service Standards of best practice
  • Know how to contribute to and create a customer service culture
  • Nature of customer service – the truth and the myths
  • Recognise and reward staff behavior that you want replicated.
  • Tips and tricks for providing customer support over the phone
  • Using body language to your advantage

About This Customer Service Training Session

Great customer service training covers essential behaviours, service strategies, and service systems that together ensure an exceptional customer experience.
Loyal customers tell others and promote the benefits of your products and services.
This program provides tools to identify the various ingredients that lead to difficult customer situations; understand and defeat them and demonstrate how client retrieval can benefit your company.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to enhance the customer experience throughout the customer travel.

We can provide a training session to your team in Carlingford.