Carlaminda Customised Customer Service Training
An engaging customer service training class to develop and fine-tune customer service skills, with half-day or one-day training options available.
Ideal for those working in a contact centre role, this client service class will give you the skills to provide deal with complex or challenging customer service situations.
Our Customer Service experts can assist by sharing the lessons we’ve learned throughout our history and show how establishing core values can help companies meet their targets.
The main component of service skills training is equipping your team with the skills that permit the customer to guide the content, interaction and structure of your product and service knowledge base.
- Being a positive influence and ambassador
- Dealing with difficult customers and complaints
- Easier management of staff and customer issues due to increased satisfaction of employees and clients
- Establishing customer needs and responding to requests
- Include a staff training program and review staff performance frequently.
- Manage stressful situations with clients face-to-face and over the phone
- Recognise what employees are searching for to be genuinely engaged.
- Understand how the service-profit chain affects your organisation.
- What is Customer Support?
About This Customer Service Training Session
As you discuss the various skills and techniques, you will draw from your own personal and diverse experiences to share elements of reward and challenge. Consider this course as a re-energizing time to build and expand from where you are now.
Our Customer Service class will participate, instruct and equip your team members with the skills required for frequently difficult customer support based roles.
Providing excellent customer service is critical to the long-term viability of every business.
Whether you want a public class or a group session in your offices, we can supply what you want at a price that will guarantee a wonderful return on your investment.
Contact us now for a customised quote for your Carlaminda business.