Customer Service Training Carine

Customer Service Training For Carine Area

An engaging customer service training class to develop and fine-tune customer service skills, with half-day or one-day training options available.
Fantastic customer service is an essential part of any successful enterprise. Not only will your customers feel great about doing business with you, you can strengthen your company reputation and opening up opportunities for repeat business.
Our extensive customer service training classes are designed to help your employees respond to customers’ needs.
This course covers essential topics in providing quality client service.

The Outline:

  • Answer the telephone in a standard way and with a grin
  • Building and maintaining rapport
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
  • Helps you become an asset to your organisation by providing strategies and approaches to meet or surpass customer expectations
  • Know how to contribute to and create a customer service culture
  • Professional Telephone Techniques and Courtesy
  • Review recruitment practices to ensure you hire the right front-line staff.
  • Turning disappointment into delight
  • Why you lose customers

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
Our customer service training programs already include many great research-proven topics for you to select from.
This Customer Service Training Course is for professionals who want to make a substantial contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service to both external and internal clients.
With a selection of training options, have a look at a number of the most popular topics or have us design something specific for you.

This session can be conducted on site at Carine.