Carey Bay Customer Service Training
Customer expectations are on an all-time high. In spite of continual insights, many customer requirements are still not fulfilled. This is a clear sign that training has to be more stringent.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence to the modern business enterprise.
Numerous customer service skills are needed to be able to provide customer service that truly satisfies customers.
This customer service training will help you train yourself, your employees, and your organization not only to head off problems, but also to rise to a level of service excellence.
- Actively listen to a customer with a complaint
- Dealing with customers in person
- Enhance each client interaction with friendliness and go the extra mile
- Follow-up to ensure completion
- Identifying challenging customer requests
- Lessens stress by providing skills to de-escalate challenging situations
- Surprise and delight customers by under promising and over delivering.
- Turning disappointment into delight
- What is Customer Support?
About This Customer Service Training Session
A customer support program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this.
No travel costs, the training is conducted in your own facility.
The design of short modules that may be delivered by group leaders to equip their people with the skills and knowledge to deliver the experience.
Throughout the program, you’ll receive training that takes you in the principles of customer care through to providing quality customer feedback and customer satisfaction as a way of improving and possibly growing your business.
Customised Customer Service Training created for local Carey Bay business.