Customised Customer Service Training For Cardinia Area
Customer service is not a department. It is a philosophy to be embraced by each employee.
Fantastic customer service is vital for all businesses, large or small. It may have a direct effect on customer loyalty and where prospective customers choose to spend their money. To put it simply, the higher quality customer service you provide, the higher level of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
Providing great customer service is an art.
This class discusses how to connect with the customer and illustrates how to manage customer service on the telephone, in-person, responding to and sending e-mail, and when dealing with challenging customers.
- Active listening skills on the phone
- Deal effectively with situations where customer expectations have not been met
- Deliver bad news to clients in a more positive way.
- How to deal with difficult customers
- Know how to contribute to and create a customer service culture
- Prioritizing customer projects to keep both the important and the urgent moving forward
- Surprise and delight customers by under promising and over delivering.
- The value of a Vision Statement
- Why finding new clients costs five to seven times more
About This Customer Service Training Session
Exploring all customer touch points and focusing on professional communication, this course will not just help you manage, track and report on the effectiveness of your service to clients, but manage customer complaints in a professional way.
Our focus is on you, and we’ll deliver a customer service training workshop that’s just what your company needs.
This system provides your organization with the tools to complete on-site, face-to-face training for any number of employees.
We can also design a full-year and multi-year customer support program to develop and sustain a customer-focused culture.
Require a quote for your Cardinia company Contact us today.