Cardiff South Local Customised Customer Service Training
An engaging customer service training course to develop and fine-tune customer service skills, with half-day or time-management training options available.
Gain thorough knowledge and understanding of customer service practices and be confident in handling enquiries, complaints, and communications.
One good customer service experience can change the whole perception a client holds towards the organization.
This course covers essential topics in providing quality client service.
- Active listening skills on the phone
- Consequences of poor service
- Demonstrate flexible ways of dealing with difficult clients
- Examples of exceptional customer service skills
- The Way to provide customer service over the phone
- Handle Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Clients
- Review your performance and plan for customer service improvement
- Tips and tricks for providing customer service over the phone
- What customer service is
About This Customer Service Training Session
An excellent course suitable for all management and staff. Our courses can be tailored to meet the requirements of every business when dealing with both external and internal customers, regardless of industry or the size of your enterprise.
If you’re in a customer focused role or you manage a client support group, this program is ideal as it will better enable you to deliver high quality service to clients and clients.
The more you know about your customers the more empowered your staff will be and the better results you will get from training.
We can also design a full-year and multi-year customer support program to build and maintain a customer-focused culture.
If you are located in Cardiff South and need a customised training session for your team, please get in touch with us.