Customer Service Training Carawa

Carawa Local Customised Customer Service Training

Customer experience training is crucial for any organization that works with customers or clients.
Engage your staff with customer service training that’s easy to implement and simple to use.
Providing exceptional customer service begins with understanding who your customers are and establishing a customer focus to meet their needs.
This customer service class will provide practical techniques for improving how to manage customers in a broad array of challenging situations.

The Outline:

  • 5 ways to improve your over-the-phone persona
  • Produce a reputation for reliability by fulfilling their promises to customers
  • Develop and execute strategies and methods to enhance customer service delivery
  • How to deal with difficult customers
  • Identify Ways of promoting your business and fostering business
  • Professional telephone and email techniques
  • Strategies for contending with rude or abusive callers
  • The advantages and disadvantages of telephone communication
  • What distinguishes us from our competitors?

About This Customer Service Training Session

Companies will need to give their employees access to a larger array of knowledge supply, subject matter specialists, examples of best practices and other individuals’ experience of customer services.Ideal for those working in a contact centre role, this customer service course will give you the skills to manage complicated or challenging customer service situations.
This course session includes an engaging blend of lecture, group interaction, and role-playing to enhance retention of the training.
We are also proficient at providing bespoke training courses in customer services, in addition to longer term programmes to meet specific organisation goals and service standards.


Providing customised Customer Service Training to your local Carawa area.