Carapook Customer Service Training
Customer experience training is crucial for any organization that works with customers or clients.
Engage your staff with customer service training that is easy to implement and simple to use.
Most customer service training emphasises skills and behaviors. These are important. However, delivering the best possible customer service — maintaining your customer retention high — requires more than basic training, it requires cultural change.
You’ll discover how to communicate effectively over email with coworkers/ customers, record and retrieve product and client information on a database and handle complaints, deal with stress and respond effectively to customers.
- 3 simple rules for answering another person’s phone
- Consequences of poor service
- Diagnose problems in matching service delivery to customers and promptly action procedures to resolve customer complaints
- How to do ‘service recovery’ and turn an irate customer to a positive advocate
- How to make customers feel important, and why you should
- Nature of communication – what it is and why it goes wrong
- Satisfying the client’s basic needs
- Take ownership of a customer problem; follow it through to settlement, and follow-up to confirm the problem is resolved to their satisfaction
- Why finding new customers costs five to seven times more
About This Customer Service Training Session
Assessing all customer touch points and focusing on professional communication, this course will not just help you manage, monitor and report on the effectiveness of your service to clients, but manage customer complaints in a professional way.
Our customer service training programs already include many great research-proven topics for you to choose from.
Provides the high-quality training required to meet the high standards expected by your client.
Whether you want a public class or a group session at your offices, we can provide what you want at a price that will guarantee a wonderful return on your investment.
If you are a business located in Carapook we can offer a customised Customer Service Training to suit your team.