Customer Service Training Carabooda

Carabooda Local Customer Service Training

Customer service is not a department. It’s a philosophy to be embraced by each employee.
Do you understand customer requirements and problems and want to offer advice to staff members?
In today’s competitive marketplace, businesses must make sure that they are providing the highest quality customer service.
You’ll discover how to communicate effectively over email with coworkers/ clients, record and retrieve product and customer information on a database and handle complaints, cope with stress and react effectively to customers.

The Outline:

  • Actively look for ways to go the extra mile and exceed customer expectations
  • Capture suggestions for improvement from customers
  • Deliver tangible results through stored business and referrals
  • Have standard ways to resolve common customer problems
  • Identify the key elements of customer service excellence
  • Professional telephone and email techniques
  • Service recovery
  • Understand how an individual’s behavior influences the behaviour of others
  • What distinguishes us from our competitors?

About This Customer Service Training Session

Companies will need to provide their employees access to a larger array of knowledge supply, subject matter experts, examples of best practices and other peoples’ experience of customer services.
Learn the principles of customer service, with tips on the best way to provide excellent customer service to improve your bottom line.
This course session contains an engaging combination of lecture, group interaction, and role-playing to improve retention of the training.
We’ll provide you invaluable know-how on a wide assortment of topics such as organizing your desk, proper email etiquette, dealing with tough customers, and how customer service will make your company excel.

Please contact us for more information on Customer Service Training for your company in Carabooda.