Customer Service Training Cape Tribulation

Customer Service Training For Cape Tribulation Area

Customers are the lifeblood of any enterprise. Yet it is surprising how few people and organisations have mastered providing consistent service excellence.
Good customer service is critical for all businesses, big or small. It may have a direct effect on customer loyalty and where potential customers choose to invest their money. Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you will enjoy, and that will translate into repeat business and more earnings.
Learn to create an wonderful customer experience.
This program provides supervisors with the tools to construct a customer centric organisation using the most up to date customer service strategies for sustaining and building a culture of service excellence.

The Outline:

  • Advance a customer support program from a basic to advanced level
  • Customers’ psychological needs
  • Encourage ideas, observations and suggestions from all staff.
  • Group discussion, brief practice sessions in pairs with feedback
  • How your attitude affects customers
  • Putting yourself in the customer’s shoes
  • Satisfying the customer’s basic needs
  • Taking a “Can Do” attitude and follow-through with action
  • What your customers, desire, need and anticipate

About This Customer Service Training Session

Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
If you’re in a customer focused role or you handle a customer service group, this program is perfect as it will better help you provide high quality service to clients and clients.
This customer service class is suitable for anyone who has responsibility for serving internal or external clients.
We can customise the program so it is contextualised to suit you and your workplace needs.

Customer Service Training are offered for individuals in all major cities, customised training onsite can be found in Cape Tribulation.