Customer Service Training Caparra

Customer Service Training For Caparra Area

An engaging customer service training course to develop and fine-tune customer service skills, with half-day or one-day training options available.
Engage your team with customer service training that’s easy to implement and easy to use.
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service skills.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn methods to attract, connect with and retain customers in a competitive market, such as how to turn complaints into opportunities.

The Outline:

  • Advance a customer service program from a fundamental to advanced degree
  • Building and maintaining rapport
  • Easy techniques for crystal-clear, positive communications
  • Explore the principles of Terrific service
  • How we ‘manage’ our customers
  • Nature of communication – what it is and why it goes wrong
  • Realize the value of providing excellent service to both external and internal customers
  • The advantages and disadvantages of digital communication
  • What is Customer Service?

About This Customer Service Training Session

Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
Learn the principles of customer service, with ideas on the best way to provide excellent customer service to boost your bottom line.
Provides the high-quality training needed to meet the high standards expected by your customer. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with customers!

On the lookout for interactive and transformational Customer Service Training for staff in your workplace? Contact us to discuss how we can help ignite your team’s performance.