Customer Service Training Canowindra

Customer Service Training For Canowindra Area

As the first line of contact with customers, service agents can affect customer perceptions and ensure their loyalty and satisfaction.Developed and introduced by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant atmosphere. In order to stick out in today’s business environment, one cannot hope to have by just meeting customer expectations.
With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your clients and supply a superb customer service.

The Outline:

  • Active listening including taking notes
  • Customer contact model and support criteria
  • Easier management of staff and customer issues because of improved management skills and increased satisfaction of staff and clients
  • How listening could surmount a stressed situation
  • Know how to contribute to and create a customer service culture
  • Listened effectively, asked questions and summarised to respond fully to a client request
  • Review your performance and plan for customer service improvement
  • The value of a Vision Statement
  • What makes clients stay, and the reasons they leave

About This Customer Service Training Session

Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
If you’re in a customer focused role or you handle a client service team, this course is perfect as it will better help you deliver high quality service to customers and clients.
This program provides your company with the tools to complete onsite, face-to-face training for numerous employees.
We can adapted to your precise needs and the examples used can be quite specific to your organisation.

If you are located in Canowindra and need a customised training session for your group, Please contact us.