Customer Service Training For Canning Vale South Area
Client expectations are on an all-time large. Even with continual insights, many client requirements are still not fulfilled. This is a clear sign that training needs to be more stringent.
Fantastic customer service is critical for all businesses, large or small. It can have a direct effect on customer loyalty and where potential customers decide to invest their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more earnings.
Learn the principles of customer service, with ideas on the best way to provide excellent customer service to boost your bottom line.
This course helps customer service providers understand the importance of their role and develop essential skills necessary to provide superior customer service.
- Being a positive influence and ambassador
- Complaint handling practice
- Develop the skills and practices that are essential elements of a customer service focused manager.
- Explore the principles of great service
- Innocent statements which can drive customers away
- Presentation, revolving flipchart exercise in small groups, group review
- Recognize the value of providing excellent service to both external and internal customers
- Things we inform customers and things we don’t
- Why finding new clients costs five to seven times more
About This Customer Service Training Session
A customer support program formalises the level of customer service you aim to supply, and what practical things you will do to accomplish this.
Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and much more by filtering through our training and development workshops.
This customer service class is appropriate for anybody who has responsibility for serving external or internal customers.
We can adapted to your precise requirements and the examples used can be quite specific to your organisation.
Customer Service Training sessions available in Canning Vale South if you’re a business looking for a customised training session. Workshops available in Sydney, Brisbane, Adelaide, Perth, Canberra, Parramatta and Melbourne.