Customer Service Training Canley Vale

Canley Vale Local Customised Customer Service Training

Being able to clearly explain the next step in a process and confirming that the client is satisfied, will decrease the number of callbacks and return clients. Improving “first contact” resolution is among the primary drivers of customer satisfaction.
Do you understand customer requirements and problems and want to offer guidance to staff members?
Learn new technologies for communications using Neuro Linguistic Programming to improve your customer service skills.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive market, including how to turn complaints into opportunities.

The Outline:

  • 4 ways to build a strong team
  • Catch suggestions for improvement from clients
  • Easier management of staff and customer problems because of enhanced management skills and enhanced satisfaction of employees and customers
  • Factors of voice which add and detract from the message and picture being portrayed
  • How to view your organization through the eyes of the customer
  • Make customer service a team approach
  • Sharing our personal experiences of good and bad service
  • Things we inform customers and things we do not
  • Use verifiable data while keeping reporting processes to compare changes in client satisfaction

About This Customer Service Training Session

Companies will need to provide their employees access to a larger range of knowledge supply, subject matter specialists, examples of best practices and other individuals’ experience of customer services.
Please contact us about specific articles and customisation.
This course concentrates on analysing needs, priorities and problem investigations in the delivery of service to customers.
We’ll give you invaluable know-how on a broad range of topics like organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your company excel.

Corporate Customer Service Training available in Canley Vale.