Canbelego Local Customised Customer Service Training
Delivering first-class support is a successful strategy for everybody.
Ideal for those working in a contact centre role, this customer service course will give you the skills to offer deal with complex or challenging customer service situations.
In this customer service training course, participants learn the essential skills required to provide excellent customer service through real world exercises and group activities.
This Program Introduces the fundamental concepts of customer service and dives into effective customer service techniques and practices.
- 3 steps to assertive behaviour to get difficult messages around in tactful, respectful manner
- Coping with anger and whining customers
- Dealing with hard, overbearing customers
- Handling customer enquiries
- Identify ways to establish links between excellence in customer support and your business practices and policies.
- Make eye contact and smile when face-to-face with a client.
- Recognize that service delivery is an individual response value
- Up selling and cross selling Methods
- Using body language to your advantage
About This Customer Service Training Session
Good customer service is an essential component of any successful enterprise. Not only will your clients feel good about doing business with you, you can strengthen your company reputation and opening up chances for repeat business.
Our Customer Service class will participate, instruct and equip your team members with the skills required for often difficult customer service based roles.
The course includes role-playing drills, group exercises, and discussions of concepts that are most relevant when tailored to the experiences of their pupils.
You will learn methods to attract, connect with and keep customers in a competitive market, such as how to turn complaints into opportunities.
Contact us now for more information on conducting a Customer Service Training in Canbelego.