Customer Service Training In Canal Creek
Customer service isn’t a department. It is a philosophy to be embraced by every employee.
Discover what it means to provide truly outstanding customer service, along with the value of customer excellence to the modern business.
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service abilities.
This dynamic and interactive, course was designed to help individuals acquire skills and knowledge necessary for creating memorable service experiences resulting in customer loyalty.
- Apply critical communication skills
- Communication Skills
- Easier management of staff and customer problems because of improved management skills and enhanced satisfaction of employees and clients
- Have the knowledge, skills and desire to resolve a customer’s query or problem on the first call.
- How we ‘manage’ our clients
- Nature of communication – what it is and why it goes wrong
- Review customer satisfaction with service delivery
- Understand how the service-profit chain affects your organisation.
- What your customers, desire, need and expect
About This Customer Service Training Session
Great customer service training covers essential behaviours, service plans, and service systems that together ensure an exceptional customer experience.
Our Customer Service course will participate, instruct and equip your team members with the skills required for frequently tough customer service based roles.
The customer service training is either a complete or half-day customer support workshop focussed on the crucial role people play in building customer loyalty and creating positive service experiences.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to enhance the customer experience throughout the customer journey.
Contact us today for more information on conducting a Customer Service Training in Canal Creek.