Campbelltown Local Customer Service Training
Client expectations are on an all-time high. In spite of continual insights, many client requirements are still not fulfilled. This is a clear indication that training has to be more stringent.
Engage your staff with customer service training that’s easy to implement and simple to use.
In today’s increasingly competitive markets, providing exceptional customer service is increasingly important to differentiate you and your competitors.
This course helps customer service providers understand the importance of their role and develop essential skills necessary to provide superior customer service.
- Active listening including taking notes
- Consult and communicate effectively with relevant people
- Dealing with difficult, overbearing Clients
- Factors of voice that add and detract from the message and image being portrayed
- Identify ways to establish links between excellence in client service and your company practices and policies.
- Practical tips for managing dangerous anger
- Record client details in a Customer Relationship Management (CRM) database.
- The advantages and disadvantages of electronic communication
- Why finding new clients costs five to seven times more
About This Customer Service Training Session
All of our programs can be customized to satisfy your specific needs.
Participants will learn key concepts and participate in facilitated discussions and exercises that will personalize the customer service content to their precise roles and responsibilities in the organization.
Service professionals will need to understand that they are the very important links between the clients and the organisation.
We’re also experienced at providing bespoke training courses in customer services, as well as longer term programmes to fulfill specific organisation targets and service standards.
We can conduct this Customer Service Training onsite in Campbelltown.