Customised Customer Service Training For Campbelltown North Area
Complex customer service functions are in demand across a whole spectrum of industries and workplaces, including banking and finance, travel and retail, contact centers, help desks, reception, front of company and counter service.Developed and introduced by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant environment.
In this course, the student will learn about customer support and its connection to the global market, the meaning of ‘good service’, and exactly what the customer expects.
This program provides skills and tools to create memorable service experiences resulting in customer loyalty and productive customer centric organisations.
- Anticipating customer needs before they become an issue
- Cost of a Dissatisfied Client
- Develop effective interpersonal communication and problem-solving skills
- The Way to express appreciation
- Identify methods of promoting your business and fostering business
- Paying positive attention to the small things for your customer
- Recognise and reward staff behavior that you want repeated.
- Strategies for handling complaints to the client’s complete satisfaction
- Using body language to your advantage
About This Customer Service Training Session
Customer service training programs enhance the customer service skills and abilities of your staff and equip them with the customer service tools mentioned above.Ideal for those working in a contact centre role, this customer service course will provide you the skills to manage complex or challenging customer service situations.
This Customer Service Training Course is for professionals who wish to make a significant contribution to their company’s image or bottom line and create their own lives simpler by consistently providing exceptional customer service to both internal and external customers.
We’ve got a great deal of great customer service training courses that will be a great match for you and your staff.
We can offer a training session for your team in Campbelltown North.