Customer Service Training Campbell Town

Campbell Town Customer Service Training

Clients are the lifeblood of any business. Yet it’s surprising how few people and organisations have mastered providing consistent service excellence.
Ideal for those working in a contact centre role, this customer service course will provide you the skills to offer deal with complex or challenging customer service situations.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in copy and support functions to build, preserve, and increase a loyal customer base.
This course is fantastic for call centers wanting to keep abreast of the most recent thinking in relationship building in addition to individuals who face the client on a daily basis.

The Outline:

  • 11 creative techniques to sharpen your listening skills
  • Deal effectively with situations where client expectations have not been fulfilled
  • Develop the skills and practices which are essential elements of a customer service focused supervisor.
  • How to deal with difficult customers
  • How using excellent customer service can generate return business
  • Personal presentation tips
  • Realize the value of providing excellent service to both external and internal customers
  • Understand how the service-profit chain affects your organisation.
  • Using body language to your advantage

About This Customer Service Training Session

Exploring all customer touch points and focusing on professional communication, this course will not only help you manage, track and report on the effectiveness of your service to customers, but manage customer complaints in a professional manner.
Loyal customers tell others and advertise the benefits of your services and products.
The design of short modules that may be delivered by team leaders to equip their people with the skills and knowledge to deliver the expertise.
You will learn methods to attract, connect with and retain customers in a competitive market, including how to turn complaints into opportunities.

Providing customised Customer Service Training to your neighborhood Campbell Town area.