Customer Service Training Camp Hill

Camp Hill Customised Customer Service Training

Trying to find customer service training courses?
Good customer service is vital for all businesses, big or small. It can have a direct impact on customer loyalty and where potential customers decide to spend their money.
Some of the best organizations understand one of the keys is integrating a strong customer service philosophy embraced by each and every person.
If your employees are properly trained and demonstrate professional service skills, your organization’s customer satisfaction and loyalty enhance

The Outline:

  • Answer the telephone in a standard way and with a grin
  • Building and maintaining rapport
  • Delivering bad news to clients in a professional way
  • Exemplary service and how to achieve same
  • How to make your customers love you and tell everyone they know
  • Knowing and communicating regularly to clients exactly what the company is doing to meet their needs.
  • Review your performance and plan for customer service improvement
  • The right and wrong ways to say “no”
  • Ways to make a winning first impression

About This Customer Service Training Session

A customer service program formalises the level of customer service you aim to provide, and what practical things you will do to accomplish this.
Our trainers are experts in their field and have plenty of Customer CARE experience in your industry.
Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you may enjoy, and that will translate into repeat business and more earnings.
We can customise the program so it is contextualised to suit you and your workplace needs.

If you want to book a session for your team in Camp Hill please let us know.