Customer Service Training Camena

Camena Local Customer Service Training

An engaging customer service training class to develop and fine-tune customer service skills, with half-day or time-management training options available.
Have you got well-developed skills and a broad understanding of customer service plans?
Most successful businesses and businesses take customer service very seriously.
This program provides tools that will further enhance customer service skills and confidence when providing service to clients from diverse cultures.

The Outline:

  • Enjoy how their individual effort counts towards the success of the organisation
  • Cost of a Dissatisfied Customer
  • Effective questioning techniques
  • How to deal with difficult customers
  • Include a staff training program and review staff performance frequently.
  • Prioritizing customer projects to maintain both the important and the urgent moving forward
  • Review your performance and plan for customer service improvement
  • Understanding the customer’s situation
  • Using positive language and tone of voice

About This Customer Service Training Session

As you discuss the many skills and techniques, you will draw from your own personal and varied experiences to discuss elements of reward and challenge. Consider this course as a re-energizing time to construct and expand from where you are now.
Please contact us about specific content and customisation.
This one day Customer Service Training Course is for people on the front line of customer support, whether face to face or on the phone.
We can also design a full-year and multi-year customer support program to build and sustain a customer-focused culture.

Customer Service Training sessions offered in Camena if you’re a business looking for a customised training session. Workshops available in Adelaide, Brisbane, Perth, Sydney, Parramatta, Canberra and Melbourne.