Customised Customer Service Training For Cambooya Area
As the first line of contact with clients, service representatives can affect customer perceptions and ensure their loyalty and satisfaction.
Engage your team with customer service training that is easy to implement and simple to use.
Our training offers advanced customer service ideas for your organization based on the content area or competency you would like to improve.
This dynamic and interactive, course has been designed to help people acquire knowledge and skills necessary for producing memorable service experiences resulting in customer loyalty.
- 3 simple rules for answering another person’s phone
- Communication Skills
- Develop effective interpersonal communication and problem-solving abilities
- Exemplary service and how to achieve same
- Importance of first impressions , as seen from the customer’s standpoint
- Make eye contact and smile when face-to-face with a client.
- Respond to and report on client feedback and complaints
- Understand customer diversity
- Why you lose customers
About This Customer Service Training Session
Customer service training programs improve the customer service skills and abilities of your staff and equip them with the customer service tools mentioned previously.
Our trainers are experts in their field and have plenty of Customer CARE experience in your industry.
This one-day course investigates the essence of truly exceptional customer service, providing the skills to respond to customer and customer needs.
Throughout the program, you will receive training that takes you in the principles of customer care through to providing quality customer feedback and customer satisfaction as a way of improving and possibly growing your business.
If you would like to book a session for your group in Cambooya please inform us.