Customer Service Training Camberwell West

Customised Customer Service Training In Camberwell West

Client expectations are on an all-time large. In spite of continual insights, many customer requirements are still not satisfied. This is a clear sign that training has to be more stringent.
Engage your staff with customer service training that’s easy to implement and easy to use.
Our customer service skills training is specifically designed to develop the participants skills and behaviours to provide exceptional customer care.
This customer service training can help you train yourself, your employees, and your company not only to head off problems, but also to rise to a level of service excellence.

The Outline:

  • 3 simple rules for answering another person’s phone
  • Delight the customer by going beyond customer satisfaction
  • How to deal with difficult customers
  • How using excellent customer service can generate return business
  • Professional telephone and email techniques
  • Strategies for contending with rude or abusive callers
  • Understand how an individual’s behavior influences the behaviour of others
  • Why the choices you make with each customer contact are so important

About This Customer Service Training Session

Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
If you’re in a customer focused role or you manage a client support team, this program is perfect as it will better help you deliver high quality service to clients and clients.
The design of short modules which may be delivered by team leaders to equip their people with the skills and knowledge to deliver the experience.
We can customise the program so it’s contextualised to suit you and your workplace requirements.

Customer Service Training available in Melbourne, Canberra, Adelaide, Sydney, Perth, Melbourne and Parramatta. This session can be customised to match your business if you are located in Camberwell West.