Customer Service Training Camberwell North

Customer Service Training For Camberwell North

Client expectations are on an all-time high. In spite of continual insights, many customer needs are still not satisfied. This is a clear sign that training needs to be more stringent.
Ideal for those working in a contact centre role, this client service course will provide you the skills to provide deal with complex or challenging customer service situations.
Regardless of the size or type of your business, the importance of customer service training for its achievement is undeniable
This course is suited to anyone who wishes to maximise their chances to build exceptional internal or external customer relationships.

The Outline:

  • Actively listen to a customer with a complaint
  • Catch suggestions for improvement from customers
  • Dealing with hard, overbearing customers
  • How to apply the International Customer Service Standards of best practice
  • Introducing colleagues to resolve customer service issue
  • Professional telephone and email Methods
  • Seek post-sale feedback from clients.
  • Understand each customer is worth the sum total of all trades over time
  • Ways to make a winning first impression

About This Customer Service Training Session

Companies need to give their employees access to a wider array of knowledge source, subject matter experts, examples of best practices and other individuals’ experience of customer services.
One-day instructor-led customer service training courses are offered at your site for up to 15 students per class.
This one-day course explores the essence of truly exceptional customer service, providing the skills to react to customer and customer needs.
We’ll give you valuable know-how on a broad range of topics such as organizing your desk, proper email etiquette, dealing with tough customers, and how customer service will make your company excel.

Providing customised Customer Service Training to your local Camberwell North area.