Customer Service Training Calliope

Customer Service Training For Calliope Area

As the first line of contact with clients, service representatives can affect customer perceptions and ensure their loyalty and satisfaction.
Gain thorough knowledge and understanding of customer service practices and be confident in handling enquiries, complaints, and communications.
Our extensive customer service training classes are designed to help your employees react to clients’ needs.
The most important aspect of service skills training is equipping your team with the skills that allow the customer to direct the content, interaction and structure of your product and service knowledge base.

The Outline:

  • Attitudinal Issues
  • Creating lasting first impressions
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
  • The Way to do ‘service recovery’ and turn an irate client to a positive advocate
  • Describe the key elements of customer service excellence
  • Manage Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Customers
  • Recognise who the customers are and what they are looking for.
  • Understanding the customer’s business needs
  • What distinguishes us from our competitors?

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
So as to make customer satisfaction, you need to go beyond great customer service and exceed your customers’ expectations with exceptional service every time.
This system carries customer service training to the maximum level.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to improve the customer experience throughout the customer travel.

Corporate Customer Service Training available in Calliope.