Callide Local Customised Customer Service Training
Better customer care may be that difference causing clients to choose you above other suppliers offering the very same products or services.
Ideal for those working in a contact centre role, this client service course will give you the skills to offer deal with complex or challenging customer service situations.
In this course, the learner will learn about customer support and its relation to the global market, the significance of ‘good service’, and what the client expects.
This program provides tools that will further improve customer service skills and confidence when providing service to clients from diverse cultures.
- Adopted a consistent, professional style when talking with customers
- Communicate effectively with your customers via email, telephone, and in person.
- Enjoy their work more, so customers can feel their enthusiasm for their role
- How to identify and address the needs of your customers
- How to keep from becoming upset and unraveled
- Prioritizing customer projects to keep both the important and the urgent moving forward
- Responding to challenging customer requests assertively
- Understanding the customer’s situation
- What is Customer Service?
About This Customer Service Training Session
Customer service training programs enhance the customer service skills and abilities of your employees and equip them with the customer support tools mentioned above.
Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and much more by filtering through our training and development workshops.
Schedule the training when it’s convenient for your employees.
Whether you want a public course or a group session in your offices, we can supply what you want at a price that will guarantee a great return on your investment.
Quality customised Customer Service Training accessible in Callide if you’ve got a team.