Customer Service Training For Callemondah Area
Delivering first-class support is a successful strategy for everyone.
Employees that are properly trained and demonstrate professional customer service skills, can enhance customer satisfaction and loyalty.
Most customer service training emphasises skills and behaviours. These are important. However, delivering the best possible customer service — maintaining your customer retention high — requires more than basic training, it requires cultural change. The course teaches service agents critical skills in the areas of professionalism, communication, managing the call, managing the client, managing job stress and other skills like cross-selling.
- 3 steps to assertive behaviour to get hard messages around in tactful, respectful manner
- Capture suggestions for improvement from clients
- Dealing with objections
- How to avoid making a bad telephone impression
- The Way to Offer customer service over the telephone
- Professional Telephone Techniques and Courtesy
- Recognise every customer touch point is a ‘moment of truth’
- Understand who your customers are, what they want and what they expect
- What your clients, want, need and anticipate
About This Customer Service Training Session
An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Loyal customers tell others and promote the benefits of your products and services.
This course session contains an engaging combination of lecture, group interaction, and role-playing to enhance retention of their training.
Throughout the program, you’ll receive training that takes you from the principles of customer care through to providing quality customer feedback and customer satisfaction as a way of improving and possibly growing your business.
Please contact us for additional information on Customer Service Training for your business in Callemondah.