Customer Service Training Callcup

Callcup Local Customer Service Training

Customer Service Training provides your whole team with the knowledge and skills necessary to continuously exceeded guest expectations.Developed and presented by customer support specialists, this seminar teaches ways to work easily with others and create a more pleasant atmosphere.
In today’s rapidly changing business world, the trick to a successful organisation isn’t only about providing a quality product or service, but also about providing great customer care.
See the skills required to provide exceptional customer service to internal and external clients.

The Outline:

  • Actively look for ways to go the extra mile and exceed customer expectations
  • Communicate effectively with your clients via email, telephone, and in person.
  • Developed skills in engaging with customers and managing their enquiries effectively
  • Establishing customer needs and responding to requests
  • Identify methods of promoting your organisation and fostering business
  • Make decisions to overcome problems and accommodate customer services
  • Recognize that service delivery is a single response value
  • The secrets to great rapport with customers and associates
  • Use verifiable data while keeping reporting processes to compare changes in customer satisfaction

About This Customer Service Training Session

Ideal for staff members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
Please contact us about specific articles and customisation.
The plan of short modules which can be delivered by team leaders to equip their people with the skills and knowledge to deliver the experience.
This training session is designed for groups such as sales, marketing, telesales and customer service groups seeking to improve the customer experience throughout the customer travel.

Contact us today to find out more on conducting a Customer Service Training in Callcup.