Calico Creek Customer Service Training
Having the ability to clearly explain the next step in a process and confirming that the client is satisfied, will reduce the amount of callbacks and return clients. Improving “first contact” resolution is one of the principal drivers of consumer satisfaction.
Do you understand customer needs and problems and want to provide guidance to staff members?
Most successful businesses and companies take customer service very seriously.
This program provides managers with the tools to build a customer centric organisation using the most current customer service strategies for sustaining and building a culture of service excellence.
- Build loyal relationships with customers and employees
- Customer contact model and support standards
- Develop the skills and practices which are essential elements of a customer service focused manager.
- Follow-up to ensure completion
- How using excellent customer service can generate return business
- Prioritizing customer projects to maintain both the important and the urgent moving forward
- Service recovery
- Knowing the client support interplay ‘experience ‘ procedure’
- What customer service is
About This Customer Service Training Session
Completing this course will allow you to recognize why businesses need excellent customer care.
If you don’t find what you are looking for, we can create it for you.
This program provides tools to identify the many ingredients that contribute to difficult customer situations; understand and defeat them and demonstrate how customer retrieval can benefit your organization.
We can adapted to your specific needs and the examples used can be quite specific to your organisation.
If you’re located in Calico Creek and require a customised training session for your group, Please contact us.