Customer Service Training Calen

Calen Local Customer Service Training

Better customer care may be that gap causing clients to choose you over other providers offering the same products or services.
Engage your staff with customer service training that’s easy to implement and simple to use.
Our Customer Service experts can help by sharing the lessons we’ve learned throughout our history and reveal how setting core values can help companies meet their targets.
This in house customer service skills course is aimed at developing service skills, including handling the more difficult situations.

The Outline:

  • Actively listen to a customer with a complaint
  • Builds your versatility for different situations through heightened communication skills
  • Develop the skills and practices which are essential elements of a customer service focused manager.
  • How to exceed customer expectations
  • Interpersonal skills with customers
  • Know How to Influence the Attitude of Your Clients
  • Recognise every customer touch point is a ‘moment of truth’
  • Teaches skills for handling difficult, abusive and high maintenance customers.
  • Using body language to your advantage

About This Customer Service Training Session

Assessing all customer touch points and focusing on professional communication, this course won’t just help you manage, track and report on the effectiveness of your service to customers, but handle customer complaints in a professional manner.
If you don’t find what you’re looking for, we can create it for you.
This one day Customer Service Training Course is for people on the front line of customer service, whether face to face or over the telephone.
Whether you need a public class or a group session at your offices, we can supply exactly what you want at a price that will guarantee a great return on your investment.

On site Customer Service Training available in Calen.