Customer Service Training Cainbable

Cainbable Local Customised Customer Service Training

Customer service isn’t a department. It’s a philosophy to be adopted by each employee.Developed and presented by customer support experts, this seminar teaches ways to work easily with others and create a more pleasant environment.
Providing great customer service is an art.
This in house customer service skills course is aimed at developing service skills, including handling the more difficult situations.

The Outline:

  • Adopted a consistent, professional style when speaking with clients
  • Builds your flexibility for different situations through heightened communication skills
  • Easier management of staff and customer problems due to increased satisfaction of staff and customers
  • Explaining technical information to non technical clients
  • How to provide customer service over the telephone
  • Knowing and communicating regularly to customers what the company is doing to meet their needs.
  • Review recruitment practices to ensure you employ the ideal front-line staff.
  • The secrets to great rapport with customers and associates
  • What makes clients stay, and the reasons they leave

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
No travel costs, the training is conducted in your own facility.
The course incorporates role-playing exercises, group exercises, and discussions of concepts that are most relevant when tailored to the experiences of their pupils.
We can customise the program so it is contextualised to suit you and your workplace needs.

The practice is made for local companies within the Cainbable area.