Customer Service Training Byrock

Byrock Local Customised Customer Service Training

Client expectations are on an all-time high. Even with continual insights, many client requirements are still not satisfied. This is a clear indication that training needs to be more strict.
If you’re looking to provide excellent, outstanding service then this program is ideal for all staff who deal with internal and external customers.
In today’s rapidly changing business world, the key to a successful organisation is not only about providing a quality service or product, but also about providing great customer care.
When your employees are properly trained and demonstrate professional service skills, your organization’s customer satisfaction and loyalty improve

The Outline:

  • Attract customer compliments that are recorded, recognised and rewarded
  • Complaint handling practice sessions with feedback, group review
  • Delight the Customer by Exceeding their Expectations
  • Establish a customer complaint policy.
  • How to keep from becoming upset and unraveled
  • Lessens stress by providing skills to de-escalate challenging situations
  • Recognise who the clients are and what they’re searching for.
  • Understand how the service-profit chain affects your organisation.
  • Why the choices you make with each client contact are so important

About This Customer Service Training Session

A customer service program formalises the level of customer service you aim to supply, and what practical things you will do to achieve this.
No travel costs, the training is conducted at your own facility.
This Customer Service Training Course is for professionals who want to make a substantial contribution to their company’s image or bottom line and create their own lives easier by consistently providing exceptional customer service to both internal and external customers.
We’ll provide you valuable know-how on a wide assortment of topics like organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.

Customised Customer Service Training for Byrock groups.