Customised Customer Service Training For Byng Area
Having the ability to clearly explain the next step in a process and confirming that the customer is satisfied, will decrease the number of callbacks and return clients. Improving “first contact” resolution is one of the primary drivers of consumer satisfaction.
Fantastic customer service is an essential component of any successful enterprise. Not only will your customers feel great about doing business with you, you can strengthen your organization reputation and opening up chances for repeat business.
In today’s increasingly competitive markets, delivering exceptional customer service is increasingly important to differentiate you and your opponents.
This workshop will give you the skills to provide a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and keep customers in a competitive marketplace, including how to turn complaints into opportunities.
- Active listening including taking notes
- Complaints and why we want them
- Deliver bad news to customers in a more positive manner.
- Group discussion, presentation, exercise with team review
- Individual and group exercises, facilitated group discussion
- Paying positive focus on the little things for your customer
- Review client satisfaction with service delivery
- Time management techniques
- Use verifiable data while keeping reporting procedures to compare changes in client satisfaction
About This Customer Service Training Session
Establishing a successful customer service program in your business requires commitment from yourself and your staff.
If you do not find what you’re looking for, we can create it for you.
This class concentrates on analysing needs, priorities and problem investigations in the delivery of service to clients.
We can even design a full-year and multi-year customer service program to build and maintain a customer-focused culture.
Professional Customer Service Training to suit your Byng team.