Customer Service Training Buttai

Buttai Local Customised Customer Service Training

Customer Service Training provides your whole team with the knowledge and skills required to constantly exceeded guest expectations.Developed and introduced by customer support experts, this seminar teaches ways to work easily with others and create a more pleasant atmosphere.
Increasingly, consumers are valuing customer service over and over both product quality and reduced costs so increasing customer service is very important.
The level of service provided to each and every customer frequently makes the difference between whether or not a brand fails or succeeds.

The Outline:

  • 3 steps to assertive behaviour to get difficult messages across in tactful, respectful manner
  • Create a positive impression on your customers and enhance the image of your organisation
  • Demonstration, facilitated group review, pairs exercise with group review
  • Have standard ways to resolve common customer problems
  • How to make your customers love you and tell everyone they know
  • Listened efficiently, asked questions and summarised to respond fully to a customer request
  • Responsiveness — how do we improve
  • Telephone greetings that set a positive stage
  • Why you lose customers

About This Customer Service Training Session

Exploring all customer touch points and focusing on professional communication, this course will not only help you manage, track and report on the effectiveness of your service to customers, but handle customer complaints in a professional manner.
Learn the strategies involved in exceeding customer needs and guiding staff to understand and retain customer relationships.
Schedule the training when it is convenient for your employees.
Whether you need a public course or a group session at your offices, we can provide exactly what you want at a price that will guarantee a great return on your investment.

We can offer a training session to your team in Buttai.