Busbys Flat Local Customised Customer Service Training
Delivering first-class support is a successful strategy for everyone.
Do you understand customer requirements and problems and would like to offer advice to staff members?
Most successful businesses and companies take customer service very seriously.
This customer service class will provide participants with the knowledge and skills required to make certain that products and services are delivered and maintained to the standards your customers have come to expect.
- Actively look for ways to go the extra mile and exceed customer expectations
- Communicate more assertively and effectively
- Demonstration, facilitated group review, pairs exercise with group review
- Group discussion, short practice sessions in pairs with feedback
- Innocent statements that can drive customers away
- Pre-planning to get the Most out of time, people and priorities
- Recognise who the clients are and what they are searching for.
- Understand how the service-profit chain affects your organisation.
- Using positive language and tone of voice
About This Customer Service Training Session
Each workshop introduces techniques for handling challenging customers and situations and also offers opportunities to apply new skills to support interactions.
Our courses can be tailored to meet the requirements of every business when dealing with both internal and external customers, irrespective of industry or the size of your business.
Target audience is Customer Service representatives.
Whether you want a public course or a group session at your offices, we can provide what you want at a price that will guarantee a wonderful return on your investment.
Customer Service Training are offered for individuals in all big cities, customised training onsite can be found in Busbys Flat.