Customer Service Training Busby

Customer Service Training For Busby Area

Customer Service Training will provide your whole team with the knowledge and skills necessary to continuously exceeded guest expectations.
Engage your staff with customer service training that’s easy to implement and simple to use.
Most customer service training emphasises skills and behaviours. These are important. But delivering the best possible customer service — keeping your customer retention high — requires more than basic training, it requires cultural change.
See the skills necessary to provide exceptional customer service to internal and external customers.

The Outline:

  • Attitudinal Issues
  • Complaint handling and client interaction
  • Develop the skills and practices which are essential elements of a customer service focused manager.
  • Get serious about providing great customer service.
  • Value of developing lasting relationships
  • Placing yourself in the customer’s shoes
  • Responding to customer complaints
  • Strategies for managing complaints to the client’s complete satisfaction
  • What your customers, want, need and expect

About This Customer Service Training Session

An important part of the training is to offer solutions to meet those needs and expectations through consistent and positively reinforced training.Ideal for those working in a contact centre role, this customer service course will provide you the skills to manage complex or challenging customer service situations.
This program provides your company with the tools to complete onsite, face-to-face training for any number of employees.
You will learn ways to attract, connect with and retain customers in a competitive market, including how to turn complaints into opportunities.

Customer Service Training available in Sydney, Brisbane, Adelaide, Perth, Canberra, Parramatta and Melbourne. This session can be customised to suit your company if you’re located in Busby.