Customised Customer Service Training For Burrum River Area
Delivering first-class service is a successful strategy for everybody.
Good customer service is an integral part of any successful business. Not only will your customers feel great about doing business with you, you can strengthen your company reputation and opening up chances for repeat business.
The benefits of good customer service are endless.
You’ll learn how to communicate effectively over email with coworkers/ clients, record and retrieve product and client information on a database and handle complaints, deal with stress and respond effectively to customers.
- Anticipating customer needs before they become an issue
- Confidently deal with unhappy customers and develop a solution-centric approach to complaints.
- Empowers you with techniques to deal with difficult or problematic situations
- Factors of good and poor communication on the telephone
- Individual and group exercises, facilitated group discussion
- Listening fully and with attention
- Remember to use ‘please’ and ‘thank-you’ and provide world-class courtesy
- The advantages and disadvantages of mobile communicating
- What makes clients stay, and the reasons they leave
About This Customer Service Training Session
Fantastic customer service is an essential component of any successful enterprise. Not only will your clients feel great about doing business with you, you can strengthen your organization reputation and opening up chances for repeat business.
No travel costs, the training is conducted at your own facility.
This program provides tools to identify the various ingredients that contribute to difficult customer situations; understand and defeat them and demonstrate how customer retrieval can benefit your company.
We can customise the program so it’s contextualised to suit you and your office needs.
We can provide a training session to your team in Burrum River.