Burrum Heads Local Customised Customer Service Training
Delivering first-class support is a successful strategy for everyone.
Each and every contact between you and the customer is important. This course will help you understand the basic principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
Providing exceptional customer service begins with knowing who your customers are and establishing a client attention to meet their needs.
This course covers essential topics in providing quality client service.
- Attract customer compliments which are recorded, rewarded and recognised
- Customer contact model and support criteria
- Define what great customer support is for others and yourself.
- Defining Customer Service
- How to do ‘service recovery’ and turn an irate customer to a positive advocate
- How we ‘manage’ our customers
- Professional telephone and email techniques
- Responsibility for customer service
- Tips for enhancing cooperation between departments
- What does good service look like and feel like?
About This Customer Service Training Session
All of our programs can be customized to meet your precise needs.
Our customer service training is always aligned to the most frequent method of communication used to connect with your clients e.g. face to face, telephone, email. Professional, certified instructors with extensive experience in the service industry teach the classes.
We can adapted to your specific requirements and the examples used can be very specific to your organisation.
On site Customer Service Training available in Burrum Heads.