Customer Service Training For Burrill Lake
Delivering first-class support is a successful strategy for everyone.
Employees who are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty.
Learn new technologies for communications using Neuro Linguistic Programming to improve your customer service skills.
This customer support class provides participants with the knowledge and skills needed to ensure that products and services are delivered and maintained to the standards your customers have come to expect.
- 4 ways to build a powerful team
- Consequences of poor service
- Defining good customer service
- Giving customers the wrong impression
- Identify Ways of promoting your business and boosting business
- Prioritizing customer projects to maintain both the important as well as the urgent moving forward
- Respond to and report on customer feedback and complaints
- The secrets to great rapport with customers and associates
- Using body language to your advantage
About This Customer Service Training Session
Terrific customer service training covers essential behaviours, service strategies, and support systems that together ensure an exceptional customer experience.Ideal for those working in a contact centre role, this client service class will give you the skills to manage complex or challenging customer service situations.
The customer service class will enhance each participant’s capacity to manage interactions with customers and ensure that they have the confidence to enable them to implement best practice customer service methods, delivering customer satisfaction whilst creating customer loyalty.
Whether you need a public course or a group session in your offices, we can supply exactly what you want at a price that will guarantee a great return on your investment.
If you want to book a session for your group in Burrill Lake please inform us.