Customised Customer Service Training In Burrell Creek
Customer service isn’t a department. It’s a philosophy to be embraced by every employee.
Good customer service is vital for all businesses, big or small. It may have a direct effect on customer loyalty and where potential customers choose to invest their money. To put it simply, the higher quality customer service you provide, the higher level of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service abilities.
See the skills necessary to provide exceptional customer service to internal and external clients.
- 3 steps to assertive behaviour to get difficult messages across in tactful, respectful manner
- Building and maintaining rapport
- Diagnose problems in delivery of customer support
- Follow-up to ensure completion
- Increases customer satisfaction and retention by creating loyalty
- Nature of client service – the facts and the myths
- Realize the value of providing excellent service to both internal and external clients
- The right and wrong ways to say “no”
- What makes customers remain, and the reasons they leave
About This Customer Service Training Session
As you discuss the various skills and techniques, you will draw from your own personal and diverse experiences to discuss elements of challenge and reward. Consider this course as a re-energizing time to build and expand from where you are now.
Our trainers are experts in their field and have plenty of Customer CARE experience in your industry.
This system provides your company with the tools to finish onsite, face-to-face training for any number of employees.
We can customise the program so it’s contextualised to suit you and your workplace needs.
Providing customised Customer Service Training into your local Burrell Creek area.