Customer Service Training Burrawang

Customer Service Training For Burrawang Area

Customer Service Training provides your whole team with the knowledge and skills required to continuously exceeded guest expectations.
Engage your team with customer service training that’s simple to implement and simple to use.
The benefits of good customer service are endless.
This program provides supervisors with the tools to construct a customer centric organisation utilizing the most up to date customer support strategies for sustaining and building a culture of service excellence.

The Outline:

  • Evaluate customer needs and provide constructive information to promote the improvement of customer service delivery
  • Cost of a Dissatisfied Client
  • Effective questioning techniques
  • Handling work based customer requests
  • How using excellent customer service can create return business
  • Practical exercises in pairs and trios with group conversation
  • Recognise what employees are looking for to be truly engaged.
  • Up selling and cross selling techniques
  • Ways to create a winning first impression

About This Customer Service Training Session

An fantastic course suitable for all staff and management. Our courses can be tailored to meet the requirements of every business when dealing with both internal and external customers, irrespective of industry or the size of your business.
Our customer service training is always aligned to the most frequent method of communication used to connect with your clients e.g. face to face, phone, email.
This 1 day Customer Service Training Course is for individuals on the front line of customer support, whether face to face or over the phone.
We’ll provide you valuable know-how on a wide assortment of topics such as organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.

Quality customised Customer Service Training available in Burrawang if you have a team.