Customer Service Training Burrangong

Burrangong Local Customised Customer Service Training

An engaging customer service training course to develop and fine-tune customer service skills, with half-day or one-day training options available.Developed and introduced by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant environment.
One good customer service experience can change the whole perception a customer holds towards the organization.
This program provides managers with the tools to construct a customer centric organisation utilizing the most current customer service strategies for sustaining and building a culture of service excellence.

The Outline:

  • Actively listen to a customer with a complaint
  • Complaint handling and client interaction
  • Deliver bad news to customers in a more positive manner.
  • Exemplary service and how to achieve same
  • Know how to contribute to and create a customer service culture
  • Presentation, revolving flipchart exercise in small groups, group review
  • Realize the value of providing excellent service to both internal and external clients
  • Take ownership of a client problem; follow it through to settlement, and follow up to confirm the problem is resolved to their satisfaction
  • Why the choices you make with each client contact are so significant

About This Customer Service Training Session

Establishing a successful customer service program on your business requires commitment from yourself and your staff.
In order to make customer satisfaction, you want to go beyond good customer service and exceed your clients’ expectations with exceptional service every time.
Target audience is Client Service agents.
Throughout the program, you will receive training that takes you from the principles of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and possibly growing your business.

If you are located in Burrangong and need a customised training session for your team, please get in touch with us.