Customer Service Training Baw Baw

Customer Service Training In Baw Baw

Customers are the lifeblood of any business. Yet it is surprising how few people and organisations have mastered providing consistent service excellence.
Engage your team with customer service training that is easy to implement and easy to use. So as to stick out in today’s business environment, one cannot hope to get by just meeting customer expectations.
Whether your team members come into contact with clients face-to-face, on the telephone, or via email and chat service programmes, customer service training will make a difference.

The Outline:

  • Body language skills
  • Creating lasting first impressions
  • Develop the skills and practices which are essential elements of a customer service focused manager.
  • Have standard ways to resolve common customer problems
  • Include the finest point-of-sale system.
  • Make customer service a team strategy
  • Record customer service standards and link them back to business objectives.
  • Knowing the client service interplay ‘experience vs. process’
  • Ways to make a winning first impression

About This Customer Service Training Session

An important aspect of the training is to offer solutions to meet those needs and expectations through consistent and positively reinforced training.Ideal for those working in a contact centre role, this client service class will give you the skills to deal with complicated or challenging customer service situations.
The course will provide you the skills to develop customer loyalty and will instruct you how to take care of yourself and feel confident in any customer situation.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to enhance the customer experience throughout the customer journey.

We can provide a trainer in the Baw Baw area.