Customer Service Training Baw Baw Village

Customised Customer Service Training In Baw Baw Village

An engaging customer service training class to develop and fine-tune customer service skills, with half-day or time-management training options available.
Fantastic customer service is critical for all businesses, big or small. It may have a direct impact on customer loyalty and where potential customers decide to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
It’s the responsibility of the organisation to provide the kind of high-quality customer service training required to provide customers with positive experiences.
This system provides tools to concentrate on the important function of the individual in building client loyalty, making a positive impression, and contributing to an office support culture.

The Outline:

  • Actively listen to a customer with a complaint
  • Choose appropriate behaviour for different customer service situations
  • Differences between assertive, passive and aggressive behaviour
  • How to exceed customer expectations
  • The Way to prevent misunderstandings
  • Practised how to turn customer service disappointment into a positive experience
  • Recognise who the customers are and what they’re looking for.
  • Understand how an individual’s behavior impacts the behavior of others
  • Why finding new clients costs five to seven times more

About This Customer Service Training Session

A customer service program formalises the level of customer service you aim to supply, and what practical things you will do to achieve this.
Our focus is on you, and we will provide a customer service training workshop that is exactly what your business needs.
Providing excellent customer service is critical to the long-term viability of each business.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to improve the customer experience throughout the customer travel.

This session is created for company located in Baw Baw Village.