Customer Service Training For Battery Hill
Customer experience training is crucial for any organization that works with customers or clients.
If you are in a customer focused role or you manage a customer service team, this course is perfect as it will better enable you to deliver high quality service to clients and clients.
The benefits of good customer service are endless.
This course helps customer service providers understand the importance of the role and develop essential skills required to deliver superior customer service.
- Evaluate customer needs and provide constructive advice to promote the improvement of customer service delivery
- Deal effectively with situations where customer expectations have not been fulfilled
- Demonstration, facilitated group review, pairs exercise with group review
- Follow-up to ensure completion
- Identify ways to genuinely meet your clients’ needs.
- Obtain customer feedback to continuously refine a customer service program
- Surprise and delight customers by under promising and over delivering.
- Taking ownership of problems
- What customer service is
About This Customer Service Training Session
Companies need to give their employees access to a wider range of knowledge source, subject matter specialists, examples of best practices and other individuals’ experience of customer service.
Please contact us about specific content and customisation.
The course ensures that the students can transfer these skills to the job and thereby provides a substantial return on the training investment to the organization. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with clients!
Customer Service Training sessions available in Battery Hill if you’re a business looking for a customised training session. Workshops available in Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra and Melbourne.