Customer Service Training Baskerville

Baskerville Local Customised Customer Service Training

Trying to find customer service training courses?
Engage your team with customer service training that’s easy to implement and easy to use.
In today’s competitive market, businesses must ensure they’re delivering the highest quality customer service.
With such a tough competition, the only way to differentiate yourself from other companies is to go out of your way to help your clients and provide an excellent customer service.

The Outline:

  • Advance a customer service program from a fundamental to advanced level
  • Customers’ psychological needs
  • Differences between assertive, passive and aggressive behaviour
  • Establishing customer needs and responding to requests
  • Individual and group exercises, facilitated group discussion
  • Listened effectively, asked questions and summarised to respond fully to a customer request
  • Responsibility for customer service
  • Knowing the client support interplay ‘experience vs. process’
  • What distinguishes us from our competitors?

About This Customer Service Training Session

As you discuss the various skills and techniques, you will draw from your own personal and diverse experiences to discuss elements of reward and challenge. Consider this class as a re-energizing time to construct and expand from where you are now.
Loyal customers tell others and promote the benefits of your services and products.
This comprehensive customer service Course will provide you with a chance to explore your duties to the customers service function within your organisation.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to improve the customer experience throughout the customer journey.

Contact us today for a customised quote for your Baskerville company.