Customer Service Training Barwon Downs

Customised Customer Service Training In Barwon Downs

Delivering first-class service is a successful strategy for everyone.
If you are in a customer focused role or you handle a client service team, this program is perfect as it will better help you deliver high quality service to clients and clients.
Our training provides advanced customer service tips for your organization depending on the content area or competency that you would like to improve.
The customer service course is delivered as an interactive lecture with key concepts and techniques workshopped providing participants an opportunity to put these skills into practice.

The Outline:

  • Assess customer needs and provide constructive advice to promote the improvement of customer service delivery
  • Complaint handling and customer interaction
  • Diagnose problems in delivery of customer service
  • Explaining technical information to non technical clients
  • Individual and group exercises, facilitated group discussion
  • Listening fully and with attention
  • Remember to use ‘please’ and ‘thank-you’ and provide world-class courtesy
  • Strategies for improving cooperation between departments
  • What is Customer Support?

About This Customer Service Training Session

Companies need to give their employees access to a wider array of knowledge source, subject matter specialists, examples of best practices and other peoples’ experience of customer service.
If you don’t find what you’re searching for, we can create it for you.
Schedule the training when it is convenient for your employees. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with clients!

If you want to book a session for your team in Barwon Downs please let us know.