Customised Customer Service Training In Barrow Island
Customer service is intentionally and carefully designed to suit your business — not by doing different things, rather by doing the same things differently.
Employees that are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty.
Regardless of the size or type of your business, the importance of customer service training for its achievement is undeniable
This dynamic and interactive, course has been designed to help people acquire skills and knowledge necessary for creating memorable service experiences leading to customer loyalty.
- Actively listen to a customer with a complaint
- Dealing with difficult customers and complaints
- Develop the skills and practices which are essential elements of a customer service focused manager.
- How to apply the Worldwide Customer Service Standards of best practice
- Identifying challenging customer requests
- Practised how to turn customer service disappointment into a positive experience
- Relationship triangle trust and loyalty
- The advantages and disadvantages of electronic communication
- Why the choices you make with each customer contact are so significant
About This Customer Service Training Session
Establishing a successful customer service program on your business requires dedication from yourself and your own staff.
Participants will learn key concepts and participate in facilitated exercises and discussions that will personalize the customer service content to their specific functions and responsibilities in the business.
Providing excellent customer service is essential to the long-term viability of every enterprise.
We are also experienced at providing bespoke training courses in customer services, as well as longer term programmes to meet specific organisation goals and service standards.
Customised Customer Service Training made for local Barrow Island companies.