Barrington Tops Customised Customer Service Training
Customer Service Training provides your whole team with the knowledge and skills required to constantly exceeded guest expectations.
Do you have well-developed skills and a broad understanding of customer service plans?
In this program, the learner will learn about customer service and its connection to the global market, the meaning of ‘good service’, and exactly what the customer expects.
This dynamic and interactive, course has been designed to help people acquire knowledge and skills necessary for creating memorable service encounters leading to customer loyalty.
- Active listening skills on the phone
- Creating lasting first impressions
- Delight the Customer by Exceeding their Expectations
- How listening could surmount a tense situation
- Identify ways to genuinely meet your clients’ needs.
- Understanding and communicating regularly to customers what the company is doing to meet their needs.
- Reduce client turnover for long-term benefits and success
- Taking ownership of problems
- Using body language to your advantage
About This Customer Service Training Session
Ideal for staff members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
Our courses can be tailored to meet the demands of every business when dealing with both external and internal customers, regardless of industry or the size of your company.
This program takes customer service training to the highest level.
We’re also experienced at providing bespoke training courses in customer services, as well as longer term programmes to meet specific organisation goals and service standards.
If you would like to book a session for your group in Barrington Tops please inform us.