Customised Customer Service Training For Barretta Area
Customers are the lifeblood of any business. Yet it’s surprising how few people and organisations have mastered providing consistent service excellence.
Do you understand customer requirements and problems and want to offer advice to staff members?
The benefits of good customer service are endless.
This system provides tools to concentrate on the important function of the individual in building customer loyalty, creating a positive impression, and contributing to a workplace service culture.
- 12 poor listening habits and how to prevent them
- Capture suggestions for improvement from customers
- Dealing with objections
- Establish a customer complaint policy.
- Increases customer satisfaction and retention creating greater potential income for the company
- Understand How to Influence the Attitude of Your Customers
- Review your performance and plan for customer service improvement
- The impact of bad service on an organisation
- Why the choices you make with each customer contact are so important
About This Customer Service Training Session
Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
If you are in a customer focused role or you handle a customer support group, this course is perfect as it will better help you provide high quality service to customers and clients.
This customer service class is suitable for anyone who has responsibility for serving internal or external clients.
We’re also proficient at providing bespoke training courses in customer services, as well as longer term programmes to fulfill specific organisation goals and service standards.
This Customer Service Training can be customised to suit the local area of Barretta.